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Read Our Terms Before You Open an Account

The terms and conditions set out by mbs88 login define how your account is created, how withdrawals are processed, and what rules govern every transaction you make through…

Account Eligibility RulesDANA, OVO, GoPay & QRIS ConditionsWithdrawal & Verification PolicyAccount Suspension TermsDispute Resolution Process
mbs88 login Read Our Terms Before You Open an Account
HUBUNGI TIM KAMI

Browse the Ways to Reach Our Terms Support Team

If any clause in these terms is unclear or you believe an account action has been applied incorrectly, our support team is available every day from 08:00 to 23:00 WIB — including during Indonesian public holidays. You can reach us through three direct channels listed below. For account-specific queries about transaction rules, always include your registered account ID so we can pull the relevant record without delay.

Team online

Live Chat

Start a chat session directly inside your account dashboard. Our agents handle terms clarification, account status queries and payment disputes Monday through Sunday, 08:00–23:00 WIB.

Email Support

Send a detailed query to our support address listed in your account settings. We aim to respond within four hours during operating hours, with a full written record of every reply for your reference.

WhatsApp

Our WhatsApp line covers urgent account and terms queries for Indonesian accounts, including those in Denpasar and across the archipelago, available daily within the same 08:00–23:00 WIB window.

KEAMANAN DAN KEPERCAYAAN

Switch to a Clearer Account Security Framework

Our approach to your account data and transaction records is governed directly by the terms you accept at registration.

Data Retention

We retain your account data for the period required under applicable local law.

Cookie Policy

Session cookies keep your account login active during a single visit.

Account Security

Two-step verification is available for all accounts. We recommend activating it immediately after your first login — the option sits…

Transaction Records

Every DANA, OVO, GoPay and QRIS transaction generates a timestamped record visible in your transaction history.

Requesting Account Changes

To update registered details such as your phone number or linked payment method, submit a request through Live Chat with…

Dispute Contact Path

For formal disputes about a term applied to your account, email our compliance address with the subject line 'Terms Dispute'…

Open Answers to Your Terms Questions

These are the questions we receive most often about our terms and conditions. If your specific situation is not covered here, reach our support team via Live Chat or WhatsApp between 08:00 and 23:00 WIB for a direct answer tied to your account.

Access and eligibility for certain account features depend on local law. We apply regional rules where required, and our support team can clarify which conditions apply to your registered location if you contact us directly.

After you close your account, we retain your personal data for twelve months as required by our data retention policy, then permanently delete it from active systems. You may request confirmation of deletion via email support.

Yes. Submit a data access request through our email support channel with your account ID and registered phone number. We aim to deliver a full data summary within five business days of receiving your verified request.

Withdrawals via DANA and OVO are subject to identity verification under our terms. Once your account is verified, standard withdrawals are processed within one business day. Unverified accounts may face a hold pending document review.

You may raise a formal dispute by emailing our compliance address with 'Terms Dispute' in the subject line and your account ID. We acknowledge formal disputes within two business hours and aim to resolve them within three business days.

We notify you via the email address registered to your account at least seven days before any material change takes effect. The updated terms are also published on this page with a clear effective date shown at the top.

No. We use session cookies only for account login management and fraud prevention. No third-party advertising cookies are placed on your device. You can clear session data from your browser settings at any time without affecting your account.